Refund policy

At My Second Story, every item is gently used and one of a kind. We carefully inspect, photograph, and honestly describe the condition of each piece so you know exactly what you're getting.

 

Because our items are secondhand and one of a kind, all sales are final. We do not offer returns or exchanges for change of mind, fit, or sizing — please review the photos, measurements, and condition notes, and reach out with any questions before you buy.

 

If an item is not as described: We want to make it right. Email us at info@mysecondstory.co within 3 days of delivery with your order number and clear photos of the issue. If we confirm the item was significantly not as described, we'll offer a refund or store credit (your choice) and cover return shipping.

 

If your order arrives damaged: Contact us within 3 days of delivery with photos of the item and the packaging so we can help.

 

Refunds: Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.

 

Questions? Email info@mysecondstory.co — we're always happy to help.